The terms that govern our website and the services Altered Balance provides.
Last updated: 24 June 2026These Terms and Conditions (“Terms”) govern your use of the Altered Balance website and the services we provide. By using our website or engaging our services, you agree to these Terms. Altered Balance (“we”, “us”, “our”) is a growth and strategy consultancy based in the United Kingdom. Contact: [email protected].
We provide business strategy, growth, and operational consultancy, including assessments (such as the Growth Scorecard and Growth Audit), done-for-you builds (brand, website, systems), and ongoing growth partnerships. The scope of any engagement is set out in the proposal or quote we agree with you.
Project work is scoped and quoted before it begins. The agreed price is fixed unless scope changes with your sign-off. The Growth Audit fee is credited toward the price of a subsequent package — it is a credit, not a refund. Ongoing partnership and care fees are billed monthly in advance unless otherwise agreed. Invoices are payable within the period stated on the invoice.
Ongoing partnership and retainer work is provided month-to-month. You may cancel ongoing work in line with the notice set out in your engagement agreement. Completed work and fees already due remain payable.
To deliver effectively we rely on you providing accurate information, timely feedback, and reasonable access to the people and accounts needed for the work. Delays in providing these may affect timelines.
On full payment, the deliverables we create specifically for you become yours. We retain ownership of our underlying methods, frameworks, tools, and any pre-existing materials, and may reuse general knowledge and experience gained.
Each party will keep the other’s confidential information private and use it only for the purpose of the engagement.
Altered Balance provides business strategy, growth, marketing, and operational guidance. We do not provide regulated financial, investment, legal, tax, or accounting advice. Nothing on this website or in our services should be taken as such. Please seek advice from an appropriately qualified professional before making financial, legal, or tax decisions.
We bring experience, structure, and effort to every engagement, but business outcomes depend on many factors outside our control. We do not guarantee specific results, revenue, or income. Any figures or examples shared are illustrative, not a promise of performance.
To the fullest extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited under law.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
We may update these Terms from time to time. The “last updated” date above shows when they were last revised.